Frequently Asked Questions

1. What types of luggage do you offer?

We specialize in a variety of travel gear including hard-shell suitcases, soft-side luggage, duffel bags, and carry-ons in multiple sizes and colors.

2. Are your bags airline-approved?

Yes, our carry-ons meet most international and domestic airline size restrictions. Always check with your airline before flying.

3. Do you offer luggage sets?

Yes! We offer convenient 2-piece and 3-piece luggage sets that are perfect for families or extended travel.

4. How can I clean my luggage?

We recommend wiping the exterior with a damp cloth and mild soap. For interior spills, spot clean with a gentle cleaner.

5. Are your suitcases waterproof?

Most of our luggage is water-resistant, but not fully waterproof. We advise using a cover during heavy rain.

6. Do the suitcases come with locks?

Yes, many of our suitcases come with built-in TSA-approved combination locks for added security.

7. What materials are your bags made of?

Our products are crafted using high-quality ABS, polycarbonate, and durable polyester fabrics, depending on the design.

8. Do you offer personalized or monogrammed luggage?

Currently, we do not offer personalization. However, we are working to add custom options in the near future.

9. How do I know which size luggage to choose?

Our size guide on each product page helps you decide based on trip length and airline guidelines.

10. Is there a weight limit for the bags?

The bags themselves are lightweight, but always check with your airline for baggage weight restrictions before travel.

11. Can I return or exchange my order?

Yes, we offer a 14-day return window. Items must be unused and in original condition. See our Store Policy for more details.

12. What if my order arrives damaged?

If your product arrives damaged, please contact us immediately with photos, and we’ll resolve it quickly.

13. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and times will be calculated at checkout based on your location.

14. How long does shipping take?

Shipping within the U.S. takes approximately 7 business days. International orders may take 10–20 days depending on destination.

15. Can I track my order?

Yes, once your order is shipped, you’ll receive an email with a tracking link. You can also visit our Track Order page.

16. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment gateways at checkout.

17. Is my payment information secure?

Absolutely. Our website uses SSL encryption and secure checkout to protect your personal and financial data.

18. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media for the latest deals and exclusive discounts.

19. Can I cancel or modify my order?

If your order hasn't shipped yet, we may be able to modify or cancel it. Please contact us within 24 hours of placing your order.

20. How can I contact customer service?

You can reach us anytime via the contact details below:

Store Name: Luggage Hub
Company: LUGGAGES R US, LLC
Email: info@fashionsmartshop.com
Address: 2028 Shepherd Road #328, Mulberry, FL 33860
Phone: +1 717-998-3008